We are looking for a Supervisor, Social Investment & Operations to lead the charge in flawless media execution, operational excellence, and strategic alignment across all major social platforms. As the Supervisor, Social Investment & Operations, you’ll be the go-to expert, providing leadership, insight, and executional oversight to ensure that every social recommendation supports broader business objectives and delivers measurable results. This is a hybrid opportunity that will sit in our Dallas, TX office.

Responsibilities:

• Ensure Social has a seat at the table with strategy and planning teams to provide the best recommendations on media plans.
• Represent the Social team in strategy discussions and client-facing calls as a platform expert.
• Serve as a trusted partner to clients, helping them translate business goals into effective, paid social marketing strategies.
• Collaborate closely with cross-functional teams and other leaders to guide the strategic direction of social operations.
• Lead the team in achieving defined goals, KPIs, and business results.
• Support the development and execution of new business pitches, including research, presentation building, and coordination across internal teams to help craft compelling and strategic proposals.
• Ensure all campaign strategies are sound, executable, and aligned with goals.
• Oversee setup, activation, and day-to-day management of campaigns while maintaining client communication.
• Manage budgets effectively to ensure accurate investment, proper pacing, and adherence to limits.
• Continuously identify and implement process improvements to ensure flawless campaign execution.
• Manage team workload and ensure resources are allocated efficiently.
• Assign team members to specific projects based on skills, availability, and business needs.
• Hold the team accountable for delivering high-quality work within deadlines.
• Provide training and mentorship to direct reports to support career growth.
• Maintain deep expertise in all major social platforms (e.g., Facebook/Instagram, X, LinkedIn, Pinterest, Snapchat, Reddit) and assess new platforms as needed.
• Stay updated on platform changes, opportunities, and trends, and share key updates with the larger team.
• Build and maintain relationships with platform partners to leverage best practices.
• Collaborate cross-functionally with internal teams and external vendor partners to bring campaigns to life that drive measurable results.
• Present planning documents, campaign strategies, and actionable reporting and performance recaps to internal and client stakeholders.
• Assist with new client onboarding, ensuring a smooth transition with regard to access, billing, tracking, etc.
• Partner with analytics and strategy teams to deliver actionable insights and business-focused recommendations based on campaign performance.
• Develop annual budget recommendations and track performance against objectives.

Qualifications:

• Bachelor’s degree in a relevant field (advertising, marketing, public relations).
• 4+ years of paid social experience in an agency or client setting.
• Expertise in managing campaigns on platforms like Facebook, X, Pinterest, TikTok, Snapchat, Reddit and others.
• Highly organized and able to manage multiple campaigns across varying timelines.
• Attention to detail, flexibility, and a proactive mindset.
• Excellent written and verbal communication skills
• Strong problem-solving and analytical skills and the ability to translate data into actionable strategies.
• Experience and comfort with presenting to client stakeholders.
• Proven ability to lead, train, and develop teams effectively.
• Team player, eager to learn, proactive, adaptable and flexible.
• Familiarity with tools like Google Analytics, Domo, MMM.
• Proficiency in Excel, PowerPoint